Profix Xpertz - Digital Experience

Digital Experience Monitoring

Continuously Monitor, Manage and Improve Web and Mobile applications to ensure end user experience is pristine and consistent, thereby ensuring happy and loyal customers.

Challenges Businesses Face with Digital Experience Monitoring

In the digital world, there is a wide adoption of Mobile and Web based Business Applications for On-line Customer Transactions. However, digital businesses are facing below challenges:

Lack of end-user experience visibility, leading to customer dissatisfaction.
Loss of customers due to poor experience – in the digital world, customers have multiple choices.
Brand loyalty erodes faster in the digital world.
Lack of tracing of the issues to the last mile.
Lack of actionable insights to fix the performance and reliability problems.
Reactive resolution of the issues after customer complaints.

Our Approach to Digital Experience Monitoring

Profix xpertz through its Digital Experience Monitoring, leverages the power of ML/AI and non-intrusive smart digital agents to provide end to end actionable insights of end-user experience from Web and Mobile apps across all kinds of devices and geographies for Developers, IT/Ops managers, CIOs, Business Owners, and Product Owners. Thereby, helps improve the customer experience and digital adoption.

Profix xpertz leverages its proprietary product appNeura DEM – appNeura Digital Experience Monitoring (3 sub-products for Mobile, Web and Synthetic monitoring) to provide the Digital Experience Monitoring services.

Additionally, we offer managed services for other Digital Experience Monitoring products that are already being utilized by our clients.